CustomGameCases.com - A Review

If you are like me and take pride in how you display your collection, then you may have heard of or used CustomGameCases.com before. A lot of people are fine with just shelving their loose games on a shelf and calling it a day, but my game room is out in the open on the lower level of my home and I want the game shelves to look as nice and clean as possible. Enter custom cases.

I've printed my own DVD covers for Sega CD, Sega Saturn and Sega Dreamcast games in the past and even did several Game Boy Advance covers for old DS cases, but this is my first time branching out and wanting to case my loose NES and SNES game library. I had heard good things of Custom Game Cases before, especially in the forums over at The Cover Project so I decided to place an order earlier this year.

Back in January I placed an order for a 2 NES cases, 2 SNES cases, 1 N64 case and 1 Game Boy Color case. The GBC case was for an import game where they would have to build the cover so I knew it would take additional time, but I had no idea just how long it would take.

Fast forward to May of this year and I still didn't have anything from my order in hand. I sent in a few emails via their website asking for an update and eventually I got half of my order in the mail. While I appreciated the gesture, the lack of communication was frustrating to say the least. I was told that the vertical SNES and N64 artwork I had requested was still being built and was pretty far down in the que. I was also asked if I follow them on Instagram (which at the time I didn't even use Instagram) as they did post an update there that included my custom GBC cover/case. I asked if I could substitute those SNES & N64 cases with NES cases for different games and they did get me two cases out pretty quick...however they didn't ship my GBC case! Several emails went back and forth before they finally shipped my GBC case...which arrived earlier this week.

The case turned out beautifully. I've owned this loose cart of  Ketto Transformers Beast Wars: Beast Senshi Saikyo Ketteisen for several years now, acquired for fairly cheap in a Yahoo! Japan auction. I've never seen a boxed copy so having a case made was the next best thing. 

As you can see, these cases are made by Custom Game Cases themselves and specifically made for Game Boy games. In addition to Game Boy, Atari Lynx carts fit in the case great too. There is a place on the left to securely hold an instruction booklet, but as you can see that is something that my copy of the game is lacking.

Over all I LOVE these cases. At $4.00 each they won't break the bank, however shipping will...more on that later. I don't have enough room on my shelves to case my whole loose Game Boy collection, but these are so nice I may have to case some of my favorite games.

I also decided to try one of their NES cases. I've previously tried a Bit Box that Stone Age Gamer offers, but found them to be too bulky and I worried about how they would hold up in the future. These cases are very sturdy and bout the same size as your typical Sega Genesis case. The quality of the printed insert is good and mimics the original box art perfectly.

I like how the spine is laid out, with the black block at the top w/ the Nintendo Entertainment System logo. I've seen designs that leave this off and stay more true to the box art, but I love how uniform these cases look side by side on my shelf.

Similar to the Game Boy cases, the cart fits snuggly in the case on the right side. The left side has two tabs that will hold the instruction booklet securely in place. When closed, the case snaps together tight and will keep out dust or other contaminants.

The only SNES case that I was able to get with vertical artwork was for my Musya game. I'm not sure why I chose this particular game to get cased first, but it turned out beautifully. I like the vertical artwork over the original horizontal layout, simply for the fact that the spines match the NES cases. 

The interior of the SNES case is nearly identical to the NES case, only with the cartridge area shaped differently. I did find out that the cart only snaps in with the cart's spine label facing to the right as shown.

A few pros and cons regarding the cases and my first ordering experience with Custom Game Cases:

PROS:

• Fantastic quality in both the cases and the prints. At $4 each the cases are affordable.
• To save on money you can also order a blank case and print your own cover.
• Great selection of covers available for selection.

CONS:

• Shipping. I don't know how they base their shipping, but to ship 6 NES cases to my home is about $18! In my opinion they could use the flat rate shipping products from USPS, or just use normal USPS Priority mail and ship for less. The shipping is one reason I've not placed my second order yet.
• Communication is lacking. They need a better way of communicating with their customers. I understand it takes time to build custom covers, but keep the customer in the loop - don't leave them hanging!
• Not all cover art is readily available. I originally purchased a N64 case for Star Soldier: Vanishing Earth and requested the vertical artwork. I was told much later that the artwork had to be made and my order was like 19th in line...basically it wouldn't be ready anytime soon. I wish they wouldn't give the option between vertical and horizontal if they aren't ready to be printed.

I don't know if this business is the primary business for the owners or if it's more of a side project, but they seem to have a lot of orders coming through at all times that I wonder if more hired help would benefit them. As frustrated as I was that my initial order took 9 months to be completed, I do plan on placing smaller orders to case my loose NES collection. After that I'll move onto SNES and maybe N64. I'm not a fan of the Universal Game Cases so I'd like to get rid of the N64 cases I have...but it'll take a lot of time, money and patience going through these guys. Recommended, but be ready for delays.